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Tier-1 brand, remote role, common product-operations title, and metro location increase applicant competition.
Operational product and spare-parts skills transfer across industries but domain-specific service expertise increases sensitivity.
No explicit years but many mandatory tool and domain requirements create moderately strict shortlisting.
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Coordinate and execute operational activities for global Service Product Management, including pricing, setting up, activating, and maintaining service contracts, spare parts, and product data for custom and standard systems.
Manage contract pricing and parts/labour/margin inputs; maintain and improve standard work, SOPs, trackers, and reporting to enhance turnaround time, data quality, and process scalability.
Administer product and service data in enterprise systems (Magic, Oracle, SAP, AniPart, PARTS, Qlik, Salesforce) and coordinate cross-functionally with global teams to resolve customer or field requests while maintaining ownership and traceability.
Experience supporting product management, service operations, spare parts administration, contract pricing, or product data management in life sciences, healthcare, industrial equipment, or bioprocess environments.
Hands-on experience with product data and commercial workflow tools such as Magic, Oracle, SAP, AniPart, Jira, Salesforce, Qlik, PARTS, or equivalents.
Experience calculating or validating service contract pricing using parts, labor, margin, foreign exchange, regional pricing, or customer quotations.
Work Experience Required: Multiple years; Notice Period: Not explicitly mentioned in the JD.
Proven ability to manage detailed operational processes and sustain accurate, timely pricing and spare parts readiness for service contracts across complex global teams.
Experience working in global, remote, or matrixed environments coordinating cross-regionally (APAC, EMEA, USCAN, China).
Background supporting custom hardware or engineered bioprocess equipment service portfolios with strong product data management and process documentation skills.