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Niche Kinaxis requirement and seniority reduce applicants, but metro location and broad vendor skills increase competition.
Strong dependence on Kinaxis, supply‑chain planning, and regulated industry makes background fit highly specific.
Mandatory 10+ years, ITIL certification, and specific Kinaxis experience make filters highly stringent.
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Lead global service delivery for Kinaxis RapidResponse / Maestro planning applications including ITIL-based operations across incident, problem, change, and knowledge management.
Own service performance metrics, SLA compliance, root-cause analysis, and continuous improvement initiatives to enhance planning system support for global supply chain operations.
Manage AMS partners, vendor contracts, budgets, and collaborate with business leaders to align services and lead enhancements and projects for planning technology.
Bachelor’s degree in Business Administration, IT, or related field; Master’s preferred.
10+ years IT experience with at least 5 years as a Service Delivery Manager.
Mandatory experience with AMS provider-based support model and Kinaxis RapidResponse / Maestro in a global context.
ITIL certification mandatory; Kinaxis Maestro Author or Administrator certification highly preferred.
Experienced in managing global, multi-vendor service delivery operations in complex, regulated environments (preferably life sciences or medical devices).
Strong expertise in Kinaxis RapidResponse / Maestro administration, ERP integrations, ITSM tools, and SLA-driven service models.
Ability to lead cross-regional teams, manage budgets, and influence business and IT stakeholders with strong analytical and stakeholder management skills.