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Tier-1 brand, metro Bangalore, and a visible senior delivery role attract many qualified applicants.
Managed-services and SIAM experience preferred, but skills transferable across industries.
Explicit 12+ years requirement plus domain-specific managed-services, SIAM, and governance expectations.
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Lead enterprise-scale IT Managed Services delivery across multiple towers ensuring sustained service stability and performance.
Design and institutionalize service delivery frameworks, governance models, and operating structures aligned with enterprise transformation objectives.
Drive Continuous Service Improvement programs and manage vendor governance, SLA/KPI management while engaging CXO-level stakeholders for strategic service outcomes.
12+ years work experience with 10+ years leading enterprise-scale IT Managed Services.
Bachelor's degree in Engineering, Computer Science, IT or related field preferred; MBA also preferred.
Certification in ITIL (Foundation or higher) preferred.
Location: Bangalore; Full-time, Permanent role.
Extensive experience (8+ years) in Service Delivery Management and SIAM constructs for multi-vendor ecosystems.
Strong expertise in managing large, complex, and distributed IT service environments focusing on high availability and business continuity.
Proven ability to bridge delivery, architecture, and business priorities with exposure to large-scale managed service transformations and consulting engagements.