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Senior role with niche ServiceNow requirement and metro location reduces applicant density.
High due to specialized ServiceNow platform expertise and enterprise IT architecture experience required.
Explicit 10+ years ServiceNow, 5+ years people-management, and platform architecture requirements enforce strict filtering.
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Lead and manage the Global Subchapter of Service Platform Engineering, overseeing technical implementation of initiatives with a focus on ServiceNow solutions.
Coordinate resource allocation for Agile teams, balancing workload and member development, and lead talent development and performance evaluations.
Drive innovation, continuous improvement, and align chapter capabilities and activities with global strategy within a complex, global matrix environment.
Bachelor’s degree or relevant work experience.
10+ years of professional experience leading and developing ServiceNow-based solutions.
5+ years’ experience building and managing engineering teams.
Proven ability to architect scalable ServiceNow platform solutions and experience with Agile and DevOps CI/CD processes.
Experienced leader capable of managing and developing high-performing global technical teams in a matrix organization.
Strategic decision-maker with strong technical expertise in ServiceNow and architectural principles, able to manage multiple priorities in a fast-paced environment.
Proven track record of driving continuous improvement using methodologies like LEAN, AGILE, or SAFe, and influencing stakeholders across cultures and regions.