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Niche ServiceNow ITOM skills and certifications combined with Bangalore location create moderate competition.
Specialized ServiceNow ITOM expertise and certifications limit transferability across unrelated industries.
Several mandatory ServiceNow certifications and specific technical ITOM skills required.
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Lead implementation, configuration, and optimization of ServiceNow Discovery and Service Mapping to maintain accurate CMDB and IT asset identification.
Provide technical leadership and guidance to Discovery teams; troubleshoot and resolve Discovery and Service Mapping issues ensuring optimal performance and data accuracy.
Collaborate with stakeholders to align ITOM solutions with business and ITSM processes, including integration with other ITOM modules and cloud discovery capabilities.
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
ServiceNow System Administrator and Certified Implementation Specialist - Discovery certifications are required; Application Developer and Service Mapping certifications preferred.
Hands-on experience with ServiceNow Discovery, MID Servers, probes, patterns, and Service Mapping including integrations (Service Graph Connectors).
Strong scripting skills (JavaScript, PowerShell, Python) and experience with cloud discovery (AWS, Azure); work experience required: Not explicitly mentioned in the JD.
Experienced in leading complex ServiceNow ITOM Discovery and Service Mapping implementations including cloud and hybrid environments.
Strong technical leadership with ability to independently lead troubleshooting and collaborate with multiple teams including Operations and Architects.
Experienced in optimizing CMDB accuracy, designing discovery policies, and integrating multiple data sources and ITOM modules within a large-scale IT environment.