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Metro location, managerial title, and reputable employer increase competition, but niche ServiceNow+Agentic AI skills reduce applicant pool.
Specialized ServiceNow platform and agentic AI expertise limits cross-industry transferability.
Explicit years requirements plus required ServiceNow certifications and AI exposure create strict filtering criteria.
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Design, build, customize, and optimize AI-powered agents and intelligent workflows on the ServiceNow platform, including Now Assist and AI Agent Studio.
Lead AI orchestration, prompt engineering, and AI integrations with external LLM platforms ensuring governance, compliance, and security.
Collaborate with architects and stakeholders, mentor junior developers, and participate in AI governance and architecture discussions.
Bachelor’s degree or higher in Computer Science/Information Technology or relevant work experience.
6+ years of IT experience with at least 4 years in ServiceNow development and 1 year in AI/GenAI implementations.
Certifications required: ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD); Certified Implementation Specialist preferred.
Strong hands-on skills in Flow Designer, IntegrationHub, Script Includes, APIs, JavaScript, and exposure to Now Assist, AI Agent Studio, prompt engineering, conversational AI, and LLM integration concepts.
Experienced in designing scalable, governed AI solutions within enterprise ServiceNow platforms, balancing innovation with compliance requirements (GxP, SOX).
Operates effectively within cross-disciplinary teams involving architects, security, and business stakeholders to deliver AI-driven workflows.
Demonstrates capability in mentoring and guiding junior developers and contributing strategically to AI adoption and optimization in complex environments.