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Metro location and a common program/transition title increase applicant density, while brand is moderate.
Domain experience in BPO/BPM and transitions limits cross-industry transferability moderately.
Explicit 8+ years and mandatory transition/BPO experience set rigid filters.
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Lead and manage end-to-end transition projects including migration of processes and operations with accountability for planning, governance, and execution.
Conduct due diligence, risk assessments, and manage knowledge transfer, training, and documentation to ensure transition readiness and business continuity.
Develop and maintain dashboards, reports, and metrics while coordinating cross-functional teams and stakeholders to track progress, manage risks, and drive continuous improvement.
8+ years of experience in Transition, Program Management, or Business Process Transformation, specifically managing end-to-end process transitions in a BPO/BPM environment.
Strong skills required in project management, stakeholder management, risk management, governance, and change management.
Proficiency with transition methodologies, tools, and reporting dashboards; ability to manage multiple projects concurrently in a fast-paced environment.
Graduate or Postgraduate degree required.
Experienced leader capable of handling complex, cross-functional transition projects with strong operational accountability.
Strategic thinker with expertise in risk, governance, and change management within BPO or financial services domains.
Familiar with data visualization tools (Power BI/Tableau) and holds or is inclined toward certifications like PMP, PRINCE2, Agile, or Scrum.