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Strong employer brand, generic delivery role, metro location, and broad ITSM skillset increase applicant competition.
Program management and ITSM skills are transferable across sectors but favor IT services experience.
No explicit years but requires ITIL/ServiceNow expertise and leadership, so moderate filter.
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Lead design, planning, implementation, and management of ITSM strategies and solutions.
Ensure IT services meet agreed-upon service levels and KPIs, monitor and analyze performance for improvements.
Manage vendor relationships and lead ITSM-related projects to drive operational efficiency and compliance.
Bachelor's degree in Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering.
ServiceNow Certified Application Developer certification is required.
Proficiency in English (C2 level) mandatory.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced with ITIL frameworks and IT Service Management processes, including vendor and contract management.
Skilled in Agile methodology, Change Management, and ITSM tools (ServiceNow).
Able to lead cross-functional teams, drive operational efficiency, and stay updated on ITSM industry trends.