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Niche ServiceNow skillset but metro location and mid-seniority increase applicant density.
ServiceNow platform specialization limits transferability across industries, requiring platform-specific experience.
Mandatory certifications, integration expertise, and explicit 6-8 year requirement make shortlisting strict.
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Own ServiceNow platform development and implementation projects, particularly modules related to Customer Service Management (CSM) and IT Service Management (ITSM).
Manage ServiceNow instance upgrades, patches, and integrations using REST/SOAP and Integration Hub across multiple customers.
Collaborate with clients and stakeholders to gather requirements, deliver solutions, and interact within Agile teams to meet project objectives.
6-8 years of total work experience in ServiceNow development and platform management.
Mandatory certifications: ServiceNow Certified System Administrator and ServiceNow Certified Application Developer.
Strong experience in ServiceNow scripting (JavaScript), client/server-side scripting, REST/SOAP integrations, and relational databases.
Bachelor's degree in Computer Science (BTech in Computer Science).
Experienced with complex ServiceNow implementations and MSP-based instances, showing ability to handle medium to complex platform needs.
Strong integration expertise with REST/SOAP APIs and ServiceNow Integration Hub.
Demonstrated capability to work directly with clients and stakeholders, communicating technical details effectively in Agile team environments.