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Tier-1 brand, metro location, and entry-level generalist networking role drive high applicant density.
Networking operations skills transfer across industries but require vendor-specific and process familiarity, giving medium sensitivity.
Moderate filters: required networking vendor knowledge, ITSM experience and degree but no strict years requirement.
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Provide managed network services to maintain clients' IT infrastructure uptime and reliability.
Investigate and resolve first-line technical incidents using ITSM tools and standard operating procedures.
Monitor client systems proactively and support maintenance activities including patching, configuration changes, and disaster recovery tests.
Bachelor's degree in Information Technology, Computing, or equivalent experience.
Basic understanding of networking technologies: Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, routing protocols (BGP, OSPF, EIGRP).
Experience Required: Not explicitly mentioned in the JD.
Workplace: On-site
Disciplined in ticket handling and adhering strictly to SOPs to maximize resolution using knowledge articles.
Comfortable working in client-focused, multicultural environments requiring excellent communication and active listening.
Capable of adapting to changing environments with strong planning skills and resilience under pressure.