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Niche telephony/Avaya expertise reduces candidate pool despite Synchrony's brand and metro location.
Specialized contact-center telephony and Avaya/SBC skills limit cross-industry transferability.
Mandatory Avaya Aura, SBC, SIP/TDM expertise and explicit years requirement create strict shortlisting.
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Lead design, implementation, and resilience of Synchrony’s Voice Infrastructure platform including contact center integrations.
Provide technical leadership and strategic direction for Contact Center and Unified Communication technologies.
Manage day-to-day voice environment operations including change management and complex escalated support.
Bachelor’s degree with minimum 3 years technology experience OR High School diploma/G.E.D. with minimum 6 years technology experience.
Expert-level knowledge of Avaya Aura Suite and Session Border Controllers.
Strong experience with large Contact Center solution integrations such as Call Recording, Workforce Management, voice routing, and CTI.
Availability for work aligned with US Eastern Time hours (06:00 AM – 11:30 AM ET) with flexibility for remaining hours.
Experienced in large scale Contact Center voice infrastructure with hands-on expertise in Avaya and SIP/TDM technologies.
Proven ability to lead cross-functional teams in complex voice platform deployments and third-party integrations.
Capable of working in a hybrid remote environment coordinating across Indian and US teams with strong operational ownership.