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Remote senior product role with broad communications scope attracts moderate competition from generalist PM candidates.
Highly domain-specific telecom and voice platform expertise required, limiting transferability across industries.
Requires 8+ years and specific telecom/voice platform experience, enforcing strict shortlisting.
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Own strategy, execution, and architectural evolution for HighLevel's enterprise voice and contact center platforms including HardPhones, SIP, IVR, and CCaaS.
Lead development of a scalable, multi-provider communication platform with advanced call routing, agent workspaces, and queue management features.
Drive customer migration initiatives and define platform KPIs to ensure reliability, scalability, and high customer satisfaction.
8+ years of Product Management experience in communications, telecommunications, voice infrastructure, CPaaS, CCaaS, or enterprise platform products.
Deep technical knowledge of SIP, RTP, WebRTC, VoIP, IVR, telephony lifecycle management, and contact center ecosystems.
Proven experience building scalable communications infrastructure and call center functionality including Automatic Call Distributor (ACD) and intelligent routing.
Experience collaborating with CPaaS providers, telecom operators, hardware vendors, and managing multi-provider routing and distributed systems.
Experienced in defining long-term platform strategies and leading cross-functional teams in large-scale voice and communication product environments.
Technically fluent in telecom protocols, hardware provisioning, and multi-provider voice platform architecture with strong data-driven decision-making.
Focused on building extensible, API-first communication platforms that integrate AI-powered features like conversational AI and intelligent call routing.