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Tier-1 brand and metro location increase applicant interest, but networking specialization limits pure generalist competition.
Vendor-specific networking certifications and deep infrastructure skills reduce portability, though core infra skills remain moderately transferable.
Mandatory vendor certifications and specific networking technology proficiencies enforce strict candidate screening.
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Lead in resolving complex technical incidents and problems within managed network services, ensuring all client SLAs are met.
Create and maintain knowledge articles, mentor junior engineers, and provide inputs for automation to reduce manual efforts.
Provide onsite technical support, coordinate with third-party vendors, and drive operational improvements including project management and disaster recovery tasks.
Proficiency with Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr/ISr routers, Cisco ACS, ISE, Meraki devices, and routing protocols (BGP, OSPF, EIGRP).
Advanced certifications in at least one or two of the mentioned technologies.
Bachelor's degree in IT/Computing or equivalent work experience.
Workplace: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing complex network infrastructure with strong troubleshooting and problem resolution skills in an enterprise environment.
Capable of mentoring junior team members and creating knowledge resources to improve team efficiency and automation.
Able to handle multi-vendor network environments and coordinate with external vendors and clients to deliver seamless service.