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Tier-1 bank brand and Pune metro increase competition, but senior, banking-specific role narrows applicant pool.
Front-office banking domain and specialized tools require industry-specific experience.
Banking domain knowledge, ITIL, specific tools and senior role make filters strict.
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Provide advanced technical support and issue resolution for critical banking technology infrastructure, focusing on minimizing operational disruptions.
Develop and improve support models and service offerings, including automation, monitoring enhancements, and capacity management to ensure optimal performance.
Lead or guide teams on complex tasks, collaborate cross-functionally, advise on escalated issues, manage risk, and communicate complex information to stakeholders.
Work Experience Required: Experience in application support role, preferably in Markets & Investment Banking domain and business-facing front office application support.
Technical proficiency in SQL, Database Technologies, Unix, Windows, batch monitoring tools like Autosys, and ITIL processes and tools such as Service Now.
Experience with scripting/object-oriented languages like Python, Shell, Java and proficiency with tools such as GIT, DevOps CI/CD pipelines, JIRA; knowledge of database types including Oracle, MSSQL, Mongo DB.
Location: Pune based role.
Experienced in supporting complex banking infrastructure with strong technical and ITIL process knowledge, especially in Markets & Investment Banking domain.
Capable of leading teams or guiding collaborative projects with cross-functional coordination and complex problem-solving.
Familiar with automation, monitoring strategies, risk management, and communicating complex or sensitive information to diverse stakeholders.