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Brand recognition, metro location, and a common mid-level DevOps role increase candidate competition.
Core DevOps, scripting, and tooling skills are broadly transferable across industries.
Explicit 2-year L3 requirement and mandatory scripting, SQL, Ansible, and ITIL skills raise filtering strictness.
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Onboard applications to production management with high standards, ensuring smooth integration and reliability.
Troubleshoot and resolve priority incidents, conduct blameless post-mortems, and implement permanent fixes.
Develop and promote automation for self-healing systems and participate in performance testing to optimize capacity and scalability.
Bachelor's or Master's degree (B.S/M.S) required.
Minimum of 2 years experience as an L3 Production Support analyst.
Proficiency in SQL, Shell scripting, Python, and Ansible.
Familiarity with ITIL framework.
Experienced in production support with a focus on automation and proactive incident management.
Capable of collaborating with development teams to enhance software reliability and scalability.
Strong analytical skills to perform incident analytics and optimize system performance.