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Metro mid-level QA role with popular title but ServiceNow specialization reduces applicant density.
ServiceNow platform and ATF expertise creates strong domain-specific need, limiting cross-domain transferability.
Explicit 3+ years, ServiceNow and ATF automation requirements create strict candidate filters.
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Design, develop, and execute manual and automated test plans for web, mobile, API, and ServiceNow modules (ITSM, ITOM, CSM).
Build and maintain automated test frameworks using ServiceNow's Automated Test Framework (ATF) and integrate these tests into CI/CD pipelines.
Manage defect lifecycle using Jira or equivalent tools and collaborate with developers during sprints to identify gaps and defects early.
Minimum 3 years of QA/testing experience including functional and automation testing.
Strong experience with the ServiceNow platform, including manual and automated testing using ATF.
Proficiency in JavaScript scripting within ServiceNow and API testing tools such as Postman or REST Assured.
Experience with Agile/Scrum methodologies and defect management tools like Jira or Azure DevOps.
Experienced QA professional with deep knowledge of ServiceNow architecture and testing frameworks, including Certified System Administrator (CSA) certification.
Proven ability to integrate automated tests within CI/CD pipelines using tools like Jenkins, GitHub Actions, or GitLab CI.
Strong collaborator comfortable working within Agile teams, mentoring junior QA members, and driving QA process improvements.