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Metro location and mid-level generalist nature increase competition; technical L3 niche limits applicant pool.
Technical product and L3 operations skills moderately industry-specific, transferable to similar engineering-driven firms.
Explicit 0-5 years requirement plus SLA/L3 technical skills create moderate filtering.
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Lead L3 incident resolution and root cause analysis to meet SLA targets, ensuring high availability and proactive system maintenance.
Develop and maintain detailed functional and troubleshooting documentation to support product continuity.
Serve as technical advisor and liaison among product teams, vendors, and clients, managing expectations and advising on technical roadmap.
Degree in Engineering, Business, IT or equivalent experience.
0-5 years of experience in InnoTech Operations or Digital & IT domain.
Technical expertise in digital & IT solutions lifecycle: planning, building, deploying, and running digital solutions.
Work Experience Required: 0-5 years in relevant domains (InnoTech Operations or Digital & IT).
Experience in technical L3 support and root cause analysis with SLA compliance focus.
Skilled in documentation and knowledge base maintenance for complex digital products.
Ability to engage with multiple stakeholders including product managers, vendors, and clients to translate technical capabilities into business value.