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Medium due to metro location and common BA title balanced by seniority and niche ITSM/CMDB specialization.
High because ITSM/ITAM and CMDB expertise is highly domain-specific and less transferable across industries.
High because 12+ years and specialized CMDB/ITSM domain expertise are explicit mandatory filters.
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Lead business analysis for ITSM and ITAM enterprise initiatives focused on CMDB integration, service mapping, and data quality improvement.
Act as liaison between business stakeholders, IT operations, architects, and delivery teams to define requirements, enhance processes, and ensure accurate service and asset visibility.
Drive workshops, define functional specifications, support testing and change management, and maintain documentation for CMDB governance and operational readiness.
Minimum 12 years of industry experience as Business Analyst or equivalent in enterprise IT environments.
Strong experience in ITSM and ITAM processes including incident, change, problem, request, configuration, and asset management.
Proven expertise in CMDB integration, service mapping, data quality, and governance initiatives.
Bachelor’s degree in IT, Computer Science, Engineering, Business Administration, or related field.
Experienced in stakeholder management and cross-functional collaboration within ITSM, ITAM, and CMDB domains.
Demonstrated capability in requirement elicitation, process modeling, workshops facilitation, and detailed documentation.
Familiarity with enterprise platforms like ServiceNow and knowledge of configuration management concepts, discovery tools, reconciliation, and data governance frameworks.