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Moderate competition from a strong global brand and Bangalore metro, tempered by ERP/SAP niche requirements.
High because ERP SAP functional expertise and ITIL/ServiceNow skills are industry-specific and less transferable.
High due to explicit 7-year minimum, required ITIL certification, and mandatory SAP functional and ServiceNow experience.
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Design, develop, and maintain high-quality software applications in SAP Functional modules (COM/FIN/OPERATIONS).
Automate software deployment processes ensuring reliable and efficient releases with internal tools and methodologies.
Provide technical support, troubleshoot issues, and lead ITSM processes including Incident, Problem, Change, and Knowledge management using ServiceNow and vendor governance.
7 years of overall IT work experience, with 5+ years relevant to the role.
Experience configuring, troubleshooting, and solutioning SAP Functional modules.
Hands-on experience with ServiceNow support, ITSM process implementation, and reporting.
ITIL Certification mandatory.
Experienced in cross-functional collaboration with product managers, designers, engineers, and vendors to deliver solutions.
Skilled in application development, automation, and continuous improvement within enterprise IT environments.
Capable of leading ITIL process governance and managing vendor performance metrics effectively.