Back
Tier-1 brand, mid-level cloud support role with generalist requirements and metro hiring raises applicant competition.
Requires GCP networking and support experience, somewhat transferable across cloud-focused roles.
Explicit 2–5 years, engineering degree, GCP certification and networking skills enforce moderate shortlisting strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own technical support and troubleshooting for Google Cloud Platform (Networking) issues for high-tier customers, maintaining key response and resolution metrics (SLOs).
Lead and assist the support team on complex technical cases and core performance metrics.
Collaborate with Google engineers to diagnose complex product bugs and advocate customer issues, including training new hires on GCP infrastructure products.
Engineering degree in Computer Science, Electronics, or related field.
2-5 years customer support experience with enterprise clients and hands-on GCP platform experience, including Linux/Unix or Windows server administration and network concepts (VPC, NAT, Load Balancing, Cloud VPN, Certificate Manager).
Associate level Cloud Certification required, preferably on Google Cloud Platform.
Strong English communication skills (written and oral) and stakeholder management experience.
Experienced in troubleshooting and resolving complex GCP networking issues with a methodical approach and ability to handle ambiguities.
Skilled in collaborative problem solving with engineering teams and customer advocacy for enterprise cloud environments.
Capable of leading and mentoring support teams, especially in handling high-touch customer interactions and escalations.