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Tier-1 brand, metro location, and attractive engineering title increase applicant density moderately.
Requires SaaS or AI-product experience, reducing transferability from non-SaaS industries.
Explicit 8+ years, 3+ years management, and technical skill requirements make filters strict.
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Lead and manage a high-performing support team handling technical and non-technical issues.
Build and optimize scalable support processes using automation and data-driven improvements to enhance SLA, response times, and customer satisfaction.
Own support strategy including tooling, metrics, workflows, and knowledge base to improve operational efficiency and product stability.
8+ years of experience with at least 3 years in team leadership or people management.
Strong understanding of backend and frontend technologies such as Python, SQL, React.js, and MongoDB.
Proven experience in SaaS or AI-driven products with user-facing technical support challenges.
Work Experience Required: 8+ years
Experienced leader comfortable with hands-on technical problem-solving and mentoring teams in fast-paced environments.
Data-driven mindset with demonstrated ability to analyze patterns and implement scalable, long-term support solutions.
Skilled in building hybrid human and automation support systems for AI or SaaS products to improve customer experience and operational efficiency.