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Tier-1 brand, metro Bengaluru location, and a generalist software/support title increase applicant competition.
Role requires ServiceNow-specific skills and SRE/support experience, moderately limiting cross-industry transferability.
Explicit 1–2 years and mandatory ServiceNow development experience create strict screening filters.
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Provide L1 and L2 support for ServiceNow including incident triage and resolution adhering to SLAs and SLOs.
Maintain and improve ServiceNow platform health through upgrades, performance monitoring, integrations, release validations, and root cause analysis.
Develop test automation leveraging AI & AIOps, participate in scrum rituals, and maintain technical documentation and runbooks.
1 to 2 years of industry experience in ServiceNow development.
Bachelor's or master's degree in computer science, technology, or equivalent field.
Solid understanding of software design, development, and SDLC with prior knowledge of ServiceNow technical skills and proficiency in programming languages.
Excellent verbal and written communication skills with strong analytical and problem-solving abilities.
Candidate with foundational exposure to ServiceNow development combined with practical support and incident management experience.
Willingness to learn new technologies including software quality engineering, test automation tools, and AI/AIOps initiatives.
Comfortable working in Agile teams involving daily/weekly scrum and cross-functional collaboration.