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Senior, niche RPA and BFSI focus reduces candidate pool despite metro locations.
Role requires RPA and insurance domain expertise, making cross-industry moves difficult.
Explicit 10+ years requirement plus mandatory RPA, global delivery and certifications implies high filter strictness.
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Manage end-to-end support services for RPA tools (UiPath, Automation Anywhere, Blue Prism, Power Automate), ensuring proper staffing, development standards, and service levels.
Build and maintain relationships with key stakeholders including application/product owners and 3rd party providers to ensure quality service and client benefit realization from automation.
Oversee fiscal management including hosting fees budgets, reporting to leadership, and drive continuous improvement in support processes and monitoring (MTTI, MTTR).
10+ years of experience in a global IT environment delivering projects across multiple disciplines.
5-7 years of Robotics Process Automation development and support experience with UiPath or similar tools.
3+ years of global delivery or transformation experience in large-scale RPA programs and global operations environment.
Bachelor's degree in Computer Science/Engineering or related field; certifications in Program Management, ITIL, Prince2, or RPA function area are highly desirable.
Experienced in structured delivery and operations within complex global/matrix organizations with strong stakeholder management and executive presence.
Domain expertise in BFSI and Insurance with knowledge of insurance business processes and Application Management Services (AMS) including KPIs and ITSM.
Capable of managing risks, conflict resolution, and influencing senior stakeholders to maintain firm standards and successful RPA program delivery.