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Tier-1 brand, popular project role, and broad skill requirements increase applicant competition.
Project management skills are transferable across industries, though IT services operations experience is advantageous.
Moderate screening due to required PM practices and leadership, but no explicit years or mandatory certifications.
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Lead resolution of escalations ensuring adherence to SLAs and organizational standards.
Manage delivery of reports and services as per Statement of Work with validated operational hygiene.
Drive initiatives to improve operational efficiency, customer satisfaction, and profit through automation and self-driven efforts.
Knowledge of project management principles and DMO methodologies.
Operational management and customer service expertise.
Strong analytical and reporting skills to validate operational hygiene.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing project execution and escalation resolution within structured SLAs.
Capable of leading operational improvement initiatives including automation and profit improvement plans.
Skilled at maintaining service delivery standards aligning with contractual obligations (SOW).