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Metro location, generalist product role, mid-level experience and broad technical/vendor requirements increase competition.
Technical product support and SLA-focused skills are moderately transferable across IT and engineering sectors.
Explicit 0-5 year requirement and domain-specific L3/support expectations create moderate filtering.
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Own L3 incident resolution and root cause analysis ensuring SLA compliance for product availability and reliability.
Manage proactive system maintenance, patching, upgrades, and documentation for technical continuity.
Act as technical advisor liaising between product teams, vendors, and clients to align roadmap, manage expectations, and support user adoption.
Degree in Engineering, Business, IT or equivalent experience.
0-5 years work experience in InnoTech Operations or Digital & IT domains.
Technical expertise in Digital & IT professions including planning, building, deploying, and running digital solutions.
Not explicitly mentioned: Notice period or mandatory location requirements.
Experienced in handling complex technical issues and root cause analysis at L3 support level.
Skilled in maintaining functional documentation and managing product technical configurations.
Capable of managing vendor relationships and communicating technical roadmaps effectively to customers and product teams.