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Niche ServiceNow HAM specialization and senior experience reduce candidate competition despite metro location.
ServiceNow HAM, CMDB, and CSDM expertise is highly domain-specific and not easily transferable across industries.
Explicit 8–12 years and mandatory ServiceNow HAM/Discovery hands-on requirements create highly strict shortlisting filters.
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Own and drive enterprise-wide adoption and improvement of ServiceNow Hardware Asset Management including Discovery, CMDB governance, Service Mapping, and CSDM.
Lead technical configuration and continuous enhancement of Discovery, stockroom operations, and asset onboarding processes to improve asset visibility and data quality.
Identify cost savings and ensure regulatory compliance through managing hardware asset lifecycle, e-waste disposal, and data-driven operational insights.
8–12 years of IT experience with at least 3 years hands-on ServiceNow HAM Pro, Discovery, and CMDB experience.
Experience writing and troubleshooting Discovery patterns and handling discovery/CMDB gaps.
Working knowledge of Service Mapping and CSDM framework with enterprise CMDB governance experience.
Work Experience Required: 8–12 years in IT with 3+ years on ServiceNow HAM Pro, Discovery, and CMDB specifically.
Experienced in leading ServiceNow HAM, Discovery, and CMDB initiatives at scale within enterprises, familiar with broad hardware asset lifecycle processes.
Capable of identifying technical and process gaps and driving continuous platform adoption and data quality improvements via hands-on configuration and governance.
Skilled in cross-functional collaboration with IT teams and external vendors to enhance asset management, compliance, and cost optimization.