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Tier-1 brand, metro location, and entry-level generalist managed-security role increase applicant competition.
Security operations skills are transferable across industries but require domain-specific tooling and processes.
Moderate filters like ITIL knowledge, degree requirement, and shift-readiness but no strict certifications.
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Maintain client firewall infrastructures ensuring compliance with SLAs and zero missed conditions.
Provide front-line support for low to standard complexity incidents and service requests using ITSM tools.
Monitor client infrastructure proactively and contribute to work optimization including automation and disaster recovery tests.
Entry-level experience in security, network, data centre, systems or storage administration/support within medium to large ICT organizations.
Working knowledge of ITIL processes and ITSM tools.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
On-site workplace requirement.
Capable of managing tickets diligently using SOPs and knowledge articles to resolve incidents efficiently.
Able to communicate effectively across diverse cultures and social groups with client-centric focus.
Able to plan activities ahead and adapt to dynamic work demands including extended hours when required.