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Known enterprise, mid-level generalist SRE, and metro location increase competitive applicant density.
Infrastructure-focused skills transferable but favor ops-heavy employers.
Mandatory 4–6 years plus specific virtualization, networking, storage, and Linux skills.
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Troubleshoot and resolve complex customer technical issues related to virtualization, networking, storage, and Linux systems to ensure high customer satisfaction.
Collaborate with developers and technology partners to improve product serviceability, reliability, and drive product enhancements based on customer feedback.
Mentor junior team members, contribute to knowledge bases, and provide rotational support including off-hours coverage.
4-6 years of experience in technical support or customer-facing roles dealing with complex technical issues.
Strong expertise in virtualization (preferably VMware ESXi), networking (Layer 2/3), enterprise storage technologies, and Linux systems internals.
Engineering or Computer Science degree preferred, but not mandatory.
Work arrangement: Hybrid role based in Pune with a minimum of 3 days onsite per week; no travel required.
Experienced in handling customer escalations and technical troubleshooting in enterprise virtualization and storage environments.
Comfortable working in a hybrid team environment with cross-functional collaboration involving developers and external technology partners.
Capable of mentoring others, documenting solutions, and actively advocating for customer needs within product improvement processes.