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Strong Freshworks brand and metro location raise competition despite seniority and specialized platform focus.
High — requires deep distributed-systems, backend, and SaaS platform experience, limiting transferability across industries.
High — explicit 12–15 years requirement plus mandatory backend architecture and production-scale expertise.
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Lead architecture and delivery of scalable, resilient APIs, microservices, and platform features for Freshworks' SaaS platform.
Own the technical roadmap for engineering domain ensuring cost-efficient, low-latency platform solutions and manage production health including incident RCA and mitigation.
Mentor engineers and collaborate with cross-functional teams to integrate business vision into high-performing software systems.
12 to 15 years of hands-on software engineering experience in distributed SaaS environments.
Bachelor’s Degree in Computer Science, Software Engineering, or related technical field, or equivalent experience.
Expert proficiency in Java (Spring/Spring Boot) or Python with expertise in multi-tier architecture, microservices, RESTful APIs.
Experience owning end-to-end architecture and technical strategy for large-scale, high-availability, low-latency systems.
Strong operator comfortable driving architecture and roadmap execution in SaaS scale environments with complex enterprise customer scenarios.
Proven cross-functional leadership capable of aligning Product, QA, Ops, Design, and Customer Success teams.
Technical leadership style emphasizing clean code, system reliability, coaching, and sustainable technical debt management.