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Tier-1 brand and Bangalore location moderately increase candidate competition.
Security managed-services skills transfer across industries but require domain-specific experience.
Requires proven security managed-services experience and ITIL familiarity, but no explicit years, so moderate filtering.
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Ensure clients' security infrastructures are correctly configured, installed, tested, and operational, maintaining zero missed SLA conditions.
Provide L3 technical incident resolution, root cause analysis, and deliver advanced solutions for high complexity tickets.
Create knowledge articles, coach junior team members, contribute to automation efforts, and manage projects within the technology domain.
Proven experience handling complex security infrastructure in a managed services environment.
Strong knowledge of ITIL processes and IT engineering within medium to large ICT organizations.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Workplace Type: Hybrid working; Work Experience Required: Not explicitly mentioned in the JD.
Experienced in security infrastructure support with operational ownership in service delivery and SLA adherence.
Capable of advanced technical troubleshooting and mentoring junior staff within managed service contexts.
Effective in client communication across cultures and managing projects in technology domains with a strategic, client-focused approach.