Back
Metro location, popular mid-level devops/security role, broad skillset, and known brand increase applicant competition.
Managed security and ITIL focus creates moderate domain specificity but transferable across sectors.
No explicit years but requires managed-security experience and ITIL, so moderate filtering on relevant background.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Ensure security, configuration, installation, testing, and operational readiness of client infrastructure in a managed services environment.
Manage and resolve complex third-line support incidents, maintaining zero missed SLA conditions and providing continuous client updates.
Create knowledge articles, coach junior team members, contribute to automation initiatives, and potentially manage projects within the technology domain.
Proven experience handling complex security infrastructure in managed services environments.
Strong background in IT engineering, preferably within medium to large ICT organizations.
Deep working knowledge of ITIL processes.
Bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.
Experienced in advanced technical troubleshooting and security infrastructure management at a senior level.
Operates well under pressure with a client-focused approach and strong communication skills across diverse cultures.
Capable of planning projects in advance and mentoring junior team members within a hybrid work environment.