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Tier-1 brand, metro location, junior generalist title create high applicant density.
ServiceNow-specific skills bias candidates, though SRE and automation experience remain transferable across industries.
Explicit 1–2 years requirement and mandatory ServiceNow development experience enforce strict filters.
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Handle L1/L2 ServiceNow production support including incident triage and resolution adhering to SLAs and SLOs.
Support platform initiatives such as upgrades, system health checks, performance monitoring, integrations, and release deployments.
Conduct root cause analysis of recurring issues, maintain technical documentation, and contribute to AI/AIOps automation projects.
1 to 2 years of industry experience with ServiceNow Development.
Bachelor's or master's degree in computer science, technology, or equivalent field.
Knowledge of SDLC, ServiceNow technical development, and proficiency in programming languages.
Excellent verbal and written communication skills and strong analytical problem-solving abilities.
Early-career software engineer with foundational experience in ServiceNow development and support.
Capable of working in structured SLAs/SLOs-driven environments with focus on operational support and automation.
Openness to continuous learning through professional trainings and certifications in ServiceNow and test automation tools.