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Tier-1 employer, metro location, and mid-level generalist support role increase applicant competition.
Requires banking domain knowledge and compliance awareness, reducing cross-industry transferability somewhat.
Explicit 4+ years plus mandatory automation, SQL and banking tools creates moderate strictness.
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Provide technical and business support for Citi Applications users including developing and maintaining automation scripts for FFS modules and ETL support across multiple global regions.
Act as liaison among users, internal technology groups, and vendors to resolve issues, participate in testing and application releases, and maintain technical support documentation.
Analyze components for risks and vulnerabilities, manage post-release checks, and prioritize bug fixes collaborating with development teams to ensure system stability and support critical regulatory projects.
4+ years of relevant experience in application support or related technical roles.
Bachelor’s or University degree or equivalent experience.
Knowledge of automation tools like Fast Framework, Selenium; basic Java and SQL querying skills.
Experience with problem management tools such as JIRA and understanding of automation scripting concepts.
Candidates with combined technical and business support experience in application and automation scripting for global financial systems.
Ability to work with limited supervision and exercise independent judgment, acting as subject matter expert to senior stakeholders.
Experience in collaborating with cross-functional teams globally and managing risk and compliance related to technology support functions.