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Tier-1 brand, mid-level generalist role in metro with broad skills increases competition.
Requires LoanIQ and banking application expertise, limiting cross-industry transferability.
Explicit 4+ years and mandatory tools plus financial domain knowledge enforce strict filters.
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Provide L3 technical and business support for Citi Applications, focusing on LoanIQ and FFS ledger functionality globally across APAC, LATAM, EMEA, and NAM regions.
Analyze production incidents, perform data analysis, recommend solutions, and participate in application release cycles including post-release checkouts.
Serve as liaison between users and internal/external technology teams, develop technical documentation, identify risks and security issues, and contribute to process improvements.
Bachelor’s/University degree or equivalent experience.
4+ years of relevant work experience in applications support or technology.
Experience with problem management tools such as JIRA and automation tools like Fast Framework or Selenium.
Basic knowledge of Java and SQL including ability to write queries using SQL developer.
Experienced in supporting financial market applications with understanding of business and technology strategy in banking.
Able to work independently with limited supervision, exercising professional judgment and autonomy.
Strong communication and collaboration skills to interact effectively with stakeholders, internal teams, and vendors.