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Tier-1 brand and metro location balanced by niche ServiceNow CMDB specialization.
Highly specialized ServiceNow CMDB and ITAM skills strongly favor domain-specific backgrounds.
Mandatory 8-10 years plus specific ServiceNow CMDB and ITAM expertise.
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Own and manage the end-to-end lifecycle of Configuration Items (CIs) and IT assets within the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency.
Collaborate with ServiceNow developers, architects, and integration teams to ensure seamless data flow between CMDB, discovery tools, and external systems.
Monitor CMDB health metrics and lead remediation efforts to maintain compliance with audit, risk, security, and regulatory requirements.
8-10 years of relevant experience working with ServiceNow, CMDB, IT Asset Management, or related ITSM functions.
Strong hands-on expertise with ServiceNow CMDB including CI classes, relationships, reconciliation, and normalization.
Experience supporting IT Asset Management and Configuration Management processes aligned with ITIL standards.
Working knowledge of ServiceNow Discovery, system integrations (APIs, data imports, third-party tools).
Experienced in managing complex CMDB environments on the ServiceNow platform with a focus on data quality and process improvement.
Ability to collaborate across architects, developers, and service teams to implement configuration data solutions.
Familiarity with compliance and regulatory requirements related to IT Asset and Configuration Management.