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Strong startup backing, metro location, and broad technical generalist requirements increase applicant competition.
Technical leadership and SaaS support skills transfer across industries but require product/AI experience.
Explicit 8+ years and 3+ years of management plus technical mandates create strict filters.
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Lead a high-performing support team handling both technical and non-technical tickets with accountability for team performance and mentorship.
Design and own scalable support processes including automation of repetitive workflows to improve throughput and reduce manual interventions.
Collaborate with engineering and product teams to identify and resolve recurring issues, enhance product stability, and optimize operational efficiency leveraging data-driven improvements and automation.
8+ years of professional experience including at least 3 years in team leadership or people management roles.
Strong technical proficiency in backend and frontend technologies such as Python, SQL, React.js, and MongoDB.
Experience working with SaaS or AI-driven products in fast-paced environments.
Work Experience Required: 8+ years with 3+ years in leadership; Notice Period: Not explicitly mentioned in the JD.
Hands-on leader comfortable engaging directly with technical support issues and guiding team performance.
Experienced in building scalable, data-driven support and operational processes in SaaS or AI product contexts.
Skilled at cross-functional collaboration with engineering and product teams to enhance customer experience and product reliability.