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Mid-level generalist role in a metro location with common virtualization and networking skills increases applicant density.
Core infrastructure and virtualization skills are broadly transferable across industries, so background sensitivity is low.
Requires specific virtualization, Windows Server, networking, and troubleshooting skills but no strict years requirement.
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Troubleshoot and analyze virtualization backup issues, including log file investigations and multi-vendor environment diagnostics involving Veeam, Microsoft, and VMware technologies.
Own customer support cases end-to-end, resolving problems or providing workarounds to ensure customer satisfaction within SLA.
Document all customer interactions accurately in CRM and act as the technical liaison with IT professionals to educate and guide customers.
Advanced user or administrative experience with Windows Server 2016/2019/2022/2025 and Windows 10/11.
Practical knowledge of TCP/IP networking, including OS, firewalls, NAT, DHCP, DNS configuration and troubleshooting.
Fluent in English (reading, writing, speaking).
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in supporting virtualization backup environments involving Microsoft Hyper-V, VMware ESX(i), or related virtualization platforms.
Comfortable working in a fast-paced technical support setting with ownership of client issues through resolution.
Familiarity with additional systems like UNIX/Linux, Microsoft Exchange Server administration, and database engines (SQL/Oracle) is a plus.