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Tier-1 brand and metro location increase applicant density despite specialized banking support skills.
Requires investment banking domain, FIX and front‑office support experience, limiting cross-industry transferability.
Strong banking, ITIL, observability and specific tooling requirements create rigid screening criteria.
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Provide advanced technical support and resolve complex issues for specific clients, focusing on minimizing operational disruption.
Develop and enhance support models, automation, monitoring, and preventative maintenance to improve service quality and system stability.
Lead or guide teams in analyzing system issues, managing risks, capacity, and business continuity, while collaborating across functions and driving operational effectiveness.
Experience in application support roles with proficiency in SQL, Database Technologies, Unix, Windows; knowledge of ITIL processes mandatory.
Experience with monitoring tools such as ITRS Geneos and batch monitoring tools like Autosys, including troubleshooting and debugging.
Work experience in Markets & Investment Banking domain or front office application support roles managing client communication.
Location requirement: Role based in Pune.
Strong expertise in complex technical problem-solving within front office or investment banking technology environments.
Experienced in implementing automation, monitoring enhancements, and maintaining high service quality under operational risk and control frameworks.
Able to lead or coordinate teams, influence stakeholders, and communicate complex information effectively across technical and business functions.