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Mid-level QA in metro with common title and broad applicant pool despite ServiceNow specialization.
ServiceNow-specific automation and ATF expertise limits transferability across industries.
Explicit 3+ years plus mandatory ServiceNow/ATF/automation skills make selection criteria strict.
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Design, develop, and execute manual and automated test plans across web, mobile, API layers, including ServiceNow modules like ITSM, ITOM, CSM.
Build and maintain automated test frameworks using ServiceNow ATF and integrate automated tests into CI/CD pipelines.
Manage defect lifecycle using tools like Jira and collaborate with developers during sprints to ensure early defect identification and resolution.
3+ years of QA/testing experience including functional and automation testing.
Hands-on experience with ServiceNow platform testing (manual and automation) and ATF (Automated Test Framework).
Proficiency in JavaScript scripting for ServiceNow and experience with API testing tools such as Postman or REST Assured.
Experience with defect management tools like Jira and familiarity with Agile/Scrum methodologies.
Solid understanding of ServiceNow platform architecture and configurations across various modules (ITSM, ITOM, CSM).
Experience integrating automated tests into CI/CD pipelines using tools such as Jenkins, GitHub Actions, or GitLab CI.
Capability to mentor junior QA members and lead QA process improvements in an Agile environment.