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Strong Tier-1 brand and Mumbai location increase competition, but niche networking certifications reduce applicant pool.
Specialized vendor networking skills limit cross-industry transferability.
Mandatory vendor certifications and specific networking technologies enforce strict screening criteria.
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Lead provision of Level 3 managed network services ensuring client SLAs are met through proactive incident and problem resolution.
Manage and resolve complex technical issues in network infrastructure, including VPNs, firewalls, routers, switches, and related technologies while coaching junior staff.
Drive operational improvements including automation inputs, create knowledge articles, conduct disaster recovery functions, and provide onsite technical support and vendor coordination.
Proficiency in one or more of the following: Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASR/ISR routers, Cisco ACS, ISE, Meraki devices, routing protocols (BGP, OSPF, EIGRP), network troubleshooting for DIA, MPLS, P2P circuits.
Advanced certifications in at least one or two relevant networking technologies.
Bachelor's degree in IT/Computing or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in high-complexity network environments requiring hands-on troubleshooting and operational improvement initiatives including automation.
Comfortable working in a hybrid environment with strong project management and communication skills across diverse cultures.
Skilled at mentoring junior engineers and interfacing with multiple stakeholders including clients and third-party vendors to ensure service quality and continuous feedback.