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Niche ServiceNow specialization and seniority reduce applicant density despite metro location.
ServiceNow platform expertise is specialized and less transferable across industries.
Mandatory 8–10 years, ServiceNow certifications and module expertise enforce strict filters.
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Design, develop, and implement ServiceNow ITSM platform solutions with focus on modules like ITS M, ITOM, App Engine, and Portal.
Develop, integrate, and maintain ServiceNow configurations including CMDB, Service Catalog, and AI Ops, ensuring minimal bugs and adherence to best practices.
Provide work estimates, collaborate with cross-functional teams, and keep updated with new ServiceNow features and platform capabilities.
8 to 10 years of experience in ServiceNow development.
Degree in Computer Science, Engineering, or related field (Graduate/Post-Graduate).
Experience with ServiceNow modules and objects including tables, business rules, client scripts, workflows, and integrations.
Must hold ServiceNow Certified System Admin and Implementation Specialist certifications; CAD and Discovery certifications preferred.
Strong expertise in IT Service Management (ITSM), CMDB, and Service Catalog ecosystems within ServiceNow.
Experienced in software development methodologies such as Agile or Waterfall applied to enterprise ServiceNow projects.
Able to independently architect solutions, drive innovation, provide accurate work estimates, and collaborate with process analysts and architects for best practice compliance.