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Generic technical analyst title, metro location, and broad infrastructure skillset raise applicant competition.
Infrastructure, SQL, and cloud upgrade skills are broadly transferable across industries.
No explicit years but required practical SQL and infrastructure skills imply moderate technical screening.
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Own successful delivery of application upgrades for both on-premise and cloud-hosted clients, including post-upgrade support and escalation management.
Collaborate with Development, Support Operations, Engineering, QA, and IT teams to identify and resolve known issues and improve overall customer satisfaction.
Document issues and provide accurate technical information to support timely problem resolution and prevent issue recurrence.
Proficient in SQL DDL & DML queries and SQL Server backups.
Basic technical knowledge of operating systems, IIS, DNS, DHCP, and Active Directory.
Strong verbal and written communication, organizational, and time-management skills.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in handling application upgrades and post-upgrade client support in enterprise environments.
Capable of cross-functional collaboration with development and operations teams to drive issue resolution and product improvements.
Skilled in technical documentation and knowledge sharing to enhance team effectiveness and service quality.