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Metro location and known financial brand increase competition, but niche senior incident-command role limits applicants.
Operational incident command skills are transferable, although BFSI domain knowledge is preferred.
Explicit 18+ year requirement plus 10+ operations experience and domain-specific incident management expectations.
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Lead and coordinate end-to-end response for high-severity, business-impacting technology incidents ensuring rapid restoration and minimal business impact.
Command major incident bridges and war rooms, mobilizing cross-functional technical teams and making time-critical decisions under pressure.
Own major incident communications including translating technical issues into business impact for senior leadership and ensuring consistent updates to stakeholders.
18+ years of IT experience with proven incident commander or major incident lead experience in 24×7 enterprise environments.
10+ years in IT Operations, SRE, Incident Management, or Production Support roles.
Strong technical knowledge of distributed systems, cloud platforms (AWS, Azure, GCP), monitoring/observability tools, and ITSM tools (e.g. ServiceNow).
Work Experience Required: 18+ years in IT with incident management leadership experience.
Experienced leader able to maintain composure and exercise strong situational control in high-pressure incident scenarios.
Capable of decisive command and governance during incidents, driving structured execution with accountability.
Comfortable communicating clearly and confidently with CXO-level executives and leading cross-functional teams in complex technical environments.