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Mid-level QA manager in metro Pune with generalist requirements and moderate employer brand.
Financial-services operational QA with KYC/AML preference requires domain-specific expertise, reducing cross-industry fit.
Explicit 5–8 years and managerial/team leadership requirement creates moderate shortlisting rigidity.
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Lead and manage Quality Assurance function ensuring service quality, governance, compliance, and customer experience across operations including KYC, onboarding, sanctions screening, payments, and complaints handling.
Drive Root Cause Analysis, issue resolution, KPI/KRA definition, performance monitoring, and continuous process improvement to reduce risks and enhance operational effectiveness.
Manage and develop a team of 5–8 QA associates, collaborate with cross-functional teams, analyze quality and operational data using Excel and Power BI, and present insights to senior leadership.
5–8 years experience in Service Management, Quality Assurance, Operations Management, or Operational Excellence, preferably in Financial Services.
Experience leading teams of 5–8 associates and driving quality improvement initiatives.
Proficiency in Excel, Power BI, and data visualization/reporting tools.
KYC/AML domain expertise preferred but not mandatory.
Experienced in operational risk management, control frameworks, and governance within financial services or related regulated environments.
Strong analytical capability to use data for quality improvement and influence senior leadership decisions.
Proven ability to lead quality transformation projects and manage multi-stakeholder quality initiatives in a structured, process-driven manner.