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Tier-1 brand, common network role, metro location, and broad tech requirements increase applicant density.
Networking skills transferable across industries but require domain-specific device and protocol knowledge.
Multiple specific network technologies required but no explicit years, so moderately strict filters.
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Provide L1 managed network services by monitoring client infrastructure, responding to and resolving technical incidents and service requests promptly using ITSM tools and Standard Operating Procedures.
Perform maintenance activities such as patching, configuration changes, and support for disaster recovery exercises to ensure operational stability of client IT infrastructure.
Identify and escalate unresolved incidents, update knowledge articles, and support process improvements and occasional project work for service quality enhancement.
Basic knowledge of Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet firewalls; Cisco Nexus switches, ASR and ISR routers; Cisco ACS, ISE, Meraki switches; routing protocols BGP, OSPF, EIGRP.
Bachelor's degree in Information Technology, Computing, or equivalent experience.
Experience Required: Not explicitly mentioned in the JD.
Workplace Type: Hybrid.
Disciplined in ITSM ticket handling and familiar with ITSM processes for incident and request management.
Capable of working across diverse cultures with excellent communication and active listening skills, and maintaining client-focused service delivery.
Adaptable to changing environments and able to work extra hours as needed to maintain service quality and meet client expectations.