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Tier-1 brand, entry-level generalist support role, and metro location increase candidate competition.
Operations and support skills are broadly transferable across industries, so low sensitivity.
Requires degree, ITSM/ITIL familiarity and infrastructure skills but no strict years, so moderately selective.
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Provide first-line support and troubleshooting for client IT infrastructure, ensuring operational continuity by monitoring and resolving incidents across multiple technology domains (Cloud, Security, Networking, Applications, or Collaboration).
Perform routine maintenance activities including patching and configuration changes, as well as contribute to disaster recovery functions and testing.
Maintain compliance with service level agreements by proactive problem identification, incident escalation, knowledge management, and seamless shift handovers for service continuity.
Entry-level experience in troubleshooting and support within security, network, data center, systems, or storage environments in medium to large ICT organizations.
Basic knowledge of management agents, redundancy concepts, and ITIL processes.
Bachelor's degree or equivalent qualification in IT or Computing, or demonstrated equivalent work experience.
Workplace type: On-site; Work Experience Required: Entry-level; Notice period: Not explicitly mentioned in the JD.
Experience working across two or more technology domains such as Cloud, Security, Networking, Applications, or Collaboration, with an operational focus on first-line support and incident management.
Comfortable operating within structured ITSM frameworks and processes, emphasizing disciplined ticket handling and knowledge article utilization.
Ability to communicate effectively across diverse cultures and social groups, demonstrating client-centric engagement and adaptability to changing circumstances.