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Tier-1 brand, Mumbai metro, and generalist senior release role increase applicant competition.
Requires specific release and program management experience, moderately limiting cross-industry transferability.
Explicit 8-10 years and mandatory release/program management skills create high shortlisting strictness.
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Manage and coordinate release planning, scheduling, and execution for Customer Care Technology products, ensuring quality, timing, and alignment with business milestones.
Own risk and quality management for releases including compliance and post-release validation, collaborating with QA, DevOps, and SRE teams.
Drive continuous improvement and automation of release processes to support agile delivery, tracking release health metrics and facilitating retrospectives.
8-10 years of experience in Agile and Project/Program Management with expertise in release management within iterative delivery models.
Experience coordinating complex software releases with multiple dependencies across teams.
Knowledge of Agile frameworks such as Scrum, Kanban, or SAFe and applying them pragmatically.
Eligible for hybrid work model requiring two days in-office (Tuesday, Wednesday, or Thursday); location specifics not explicitly mentioned.
Experienced in bridging rapid product development and operational stability in a customer experience technology environment.
Strong at cross-functional stakeholder communication and governance in scaled delivery frameworks.
Detail-oriented operator comfortable managing multiple priorities in a fast-paced, complex technology setting focused on continuous delivery and automation.