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Niche ServiceNow leadership role and senior requirement reduce applicant density despite Bengaluru metro location.
Requires deep ServiceNow platform expertise and senior leadership, limiting cross-industry transferability.
Explicit 10+ years ServiceNow experience and 5+ years team leadership make filters stringent.
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Lead and manage the Global Subchapter for Service Platform Engineering, overseeing technical implementation, resource allocation, and workload management for Agile teams globally.
Develop and execute strategies to build skills and capabilities of chapter members, including talent recruitment, training, performance evaluations, and career development.
Drive resolution of complex digital and IT issues, promote innovation and continuous improvement, and maintain alignment with global chapter vision and organizational goals.
Bachelor’s degree in a relevant field or equivalent work experience.
10+ years of professional experience in leading and developing ServiceNow based solutions.
5+ years of experience in building and managing engineering teams.
Excellent written and verbal English communication skills; experience in Agile environments and strong technical expertise in ServiceNow architecture and DevOps.
Experienced leader capable of managing global, cross-functional Agile teams within complex matrix organizations.
Proven track record in technical decision-making, driving continuous improvement, and implementing scalable enterprise-level ServiceNow solutions.
Strong strategic thinking and business acumen with ability to influence stakeholders and lead change in a fast-paced digital transformation environment.