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Tier-1 brand but on-site senior role with niche networking skills creates moderate competition.
Requires specialized vendor networking skills and certifications, reducing cross-industry transferability.
Mandatory vendor certifications and technical networking skills impose moderate shortlisting filters.
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Ensure continuous operation of clients' IT infrastructure by proactively monitoring, identifying, and resolving technical incidents and problems (L2 support).
Handle medium complexity incident and service requests, coordinate with clients and internal teams to meet SLAs, and escalate issues appropriately.
Contribute to automation and optimization efforts, support change management processes, and provide coaching to Service Desk and L1 teams.
Experience with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls.
At least one relevant technical certification in the above technologies.
Bachelor's degree or equivalent in IT/Computing or equivalent work experience.
Workplace: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Comfortable working in a dynamic, multicultural environment with client-centric communication skills.
Capable of planning and adapting to changing operational circumstances while maintaining service quality.
Experienced in collaborating across teams and coaching junior technical staff.