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Tier-1 brand, metro location, and broad devops skillset increase applicant competition.
DevOps skills transfer across industries, though financial services experience may be preferred.
Explicit two-year L3 requirement plus scripting, Ansible and ITIL preferences increase filtering.
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Own onboarding of applications to production management with adherence to highest standards.
Troubleshoot and manage priority incidents including conducting blameless post-mortems to ensure permanent resolution.
Drive automation and self-healing initiatives, participate in performance testing, and collaborate with development teams to enhance software reliability and scalability.
Minimum 2 years experience as L3 Production Support analyst.
B.S or M.S degree required.
Skills required: SQL, Shell scripting, Python, Ansible.
Familiarity with ITIL processes.
Experienced in high-standard production application onboarding and incident management.
Comfortable working in 24x7 support environments and cross-functional collaboration with development teams.
Strong technical background with scripting and automation to improve system resiliency and operational efficiency.